Refund policy

Returns and Refunds Policy

Because every item is handmade, all sales are final. We do not accept returns, exchanges, or issue store credits based on the handmade nature of our products.

The only exceptions are if we have sent the wrong item or made a substantial error on a custom order.

Damages & Issues Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 72 hours of delivery with photos so we can make it right. Items reported after 72 hours may not be eligible for resolution. Reach us at broomsreadingsandmore@gmail.com.

Eligible Resolutions If your claim is accepted, we will either replace the item or issue a refund to your original payment method within 10 business days. Items sent back without prior authorization will not be accepted.

Non-Returnable Items Custom/personalized orders, final sale and discounted items are not eligible for return under any circumstances.

We have a limited 3 day return policy, which means you need to contact us within 3 business days of receipt of the item, and if deemed returnable, the item must be postmarked within 14 days. The only circumstances in which a return is accepted is if we, Brooms, Readings, and More, have sent the wrong item or made a substantial error on a custom order. 

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at broomsreadingsandmore@gmail.com. Please note that returns will need to be sent to the address found on the shipping label.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at broomsreadingsandmore@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not based on the requirements listed above. If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at broomsreadingsandmore@gmail.com