FAQs
Q: How fast do the brooms go?
A: That depends on the skill and agility of the rider.
Q: What are the brooms made of?
A: They are made with broomcorn, wood and other (mostly) natural elements.
Q: What do the brooms run on?
A: They are lunar powered.
Q: Where do you get the broomcorn?
A: We order from an industrial supplier located in Texas.
Q: How do you attach the antlers and crystals to the broom?
A: Magick, of course!
Q: Where do you get the sticks?
A: We find sticks in a number of places including beaches, our own property, friends’ properties, up-cycled walking canes, as well as spiral sticks and diamond willow which we order because neither grow in our area.
Q: Do you carve the spirals in the handles?
A: No, that’s Mother Nature’s artwork. The spiral is formed when a vine wraps around a growing limb. As the limb continues to grow, the vine is completely covered by the growing wood.
Q: How long does it take to make a broom?
A: That depends primarily on how complex the art on the handle is. Sometimes it takes several days or longer to finish a handle. The other factor is how large the circumference is. Once the weaving begins, it has to be completed in one sitting. The process can take longer when the handle is large, heavy and/or not equally balanced.
Q: How can I contact customer service?
A: Please navigate to our Contact Us page and choose which communication method works best for you.
Q: Where are you based?
A: We are located in the Tacoma, Washington area.
Q: Do you sell gift cards?
A: Not at this time.
Q: Do you ship globally?
A: We ship within the US solely at this time.
Q: Can I place an order for out of stock items?
A: Please reach out to us with the product information for the out of stock item.
Q: What if I want to cancel my order?
A: Orders may be cancelled prior to shipping.
Q: Do you have a customer loyalty program?
A: Not at this time.
Q: Do you offer expedited shipping?
A: Yes, we offer both standard and expedited shipping.
Q: Do you offer coupons?
A: Not at this time.
Q: What if my package is stolen?
A: We are not responsible for lost or stolen items after proof of delivery. We recommend contacting the carrier to file a claim for stolen property in these rare instances.
Q: What if my package is officially lost in transit?
A: If the courier confirms the item is lost in transit, we will send a new item immediately at no extra cost or supply a full refund.
Q: My tracking hasn’t updated in several days. Is my order lost?
A: While packages can be delayed, if your package shows “In Transit” with no movement for 10 business days or stuck in a loop please contact us.
Q: What is your return/exchange policy?
A: Due to the unique, handmade process of our products, all sales are final. There are no refunds, returns, exchanges or store credits issued due to the item’s handmade nature. However, we do stand by the quality of our products and the satisfaction of our customers. If a product arrives damaged, defective and/or incorrect please contact us with photos within 72 hours of delivery for a resolution.
Q: Where can I find the tracking number for my shipment?
A: There are several ways to retrieve your tracking number. All customers will receive a shipping confirmation email that provides the tracking number. The Order Status Page provides real-time tracking updates as well. And finally, if you have a registered account, you can log into your profile to review order history and tracking information.
Q: How long will it take to receive my order?
A: Thank you again for your order! Routine production is 2-6 weeks due to the handmade nature of our products. Once your item(s) ship, you will receive a tracking number. In the rare case of a delay, we will reach out immediately with an updated timeframe.
Whew……I know that was a lot, but we can get through anything together, right! However, if you still don’t see your question here please, navigate to our Contact Us page and reach out to us. Thank you again for shopping with Brooms, Readings & More.